Click on the Settings button at the top right part of the screen.Open your BitDefender antivirus user interface by double-clicking on its icon on the Desktop or by double-clicking on its icon in the bottom right part of your taskbar.It consists of disabling a certain area of protection which isn’t now vital but you should still decide if you want to disable it. The issue regarding antivirus tools incompatibility with Google Play Music extends to BitDefender as well and there is a solution to make the problem go away if you are using BitDefender. Solution 2: Workaround for BitDefender Users After you finish, you can restore Avast manually by restoring the shields from the system tray or you can wait for the time you set to expire which will reopen the shields automatically.Choose the appropriate amount of time you think it will take to upload music or perform your wanted action. Right-click on the Avast icon located at the bottom right part of your taskbar (system tray) and choose the Shield control > Shut Down Shields.Since Avast only targets certain actions such as uploading music, you can turn it off, upload music, and turn it on again. Check to see if the error code still appears while using Google Play Music.Īlternative: If this method did not work for you, you may want to try and disable Avast completely for a while before you try and complete the action you weren’t able to complete before. Uncheck the box next to the Enable HTTPS scanning option in order to disable it.Navigate to the Components tab on the left panel and click on the Customize button next to the Web Shield entry on the list.Click on the Settings button at the bottom left part of the screen.Open your Avast antivirus user interface by double-clicking on its icon on the Desktop or by double-clicking on its icon in the bottom right part of your taskbar.However, if you have Avast installed on your PC, you will have to make certain adjustments in order for your Google Play Music service to start working again. Disabling your antivirus is not recommended at all cases and it’s vital to have a copy of one of the antivirus tools on your computer. Solution 1: Disable Certain Avast Antivirus FeaturesĪvast is one of the antivirus tools which interferes with the Google Play Music service and you will have to make note of that. Solutions to this problem vary from user to user and there are no official responses by Google on how to avoid or approach this problem and that is why you will need to follow the instructions provided in the solutions below in order to tackle this problem on your own and try to solve it. The error usually appears on the screen along the following message:Ĭonnection to the server failed with error code: 16 The error code 16 which appears while using the Google Play Music service is quite an annoying error and it often prevents users from performing some simple actions such as adding music to their library, etc.
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